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Purchasing conditions

How to create an account?

To register click Log in/Register in the website header. In section I don’t have an account select the Continue option and then fill in the form. Enter your e-mail address and create a strong password, which will include at least 8 characters: one capital letter, one lower case letter and a digit or a special sign. Read also the Rules of the Online Store, the acceptance of which is necessary for creation of the account and confirm that you are not a robot by selecting appropriate pictures for verification. Then click Continue button. An e-mail confirming the correct creation of the account will be sent to the e-mail address indicated in the form.

You can also create an account directly during shopping. After adding the products you are interested in to the Cart and choosing the Place order option you will be automatically directed to the login page. In the section I do not have an account choose Continue option. An e-mail address and password entered by you when filling the data necessary for execution of the order will be used for automatic creation of the account after confirmation of the order.

Do I have to register to buy?

Registration in the store allows you not only to check the history of orders or track their progress. The account is also necessary for activation of some services offered by Certum (among others, activation codes are located there), therefore it is required to register during purchases.

How to log in to the account in the store?

To log in to your account choose Log in/Register in the website header. In the section I am a registered customer with an account in the shop choose Log in, and then enter your e-mail address and password given during registration.

What should I do if I forgot my password?

In case you forgot the password to your account, set a new one. On login page choose the option Forgot your password?, and then enter your e-mail address used for creation of the account. An activating link allowing for change of the password will be sent to the indicated address. If there is no message with a link allowing for setting a new password in your e-mail box check other folders (Spam, Trash, Archive, Deleted), maybe the Spam filter or the processing rule of the e-mail caused the placement of the message in other location. If you still cannot find the message, make sure that the e-mail address specified by you during the registration was correct and whether you are checking the correct inbox. In case the message is not delivered, contact our Help line.

What should I do if I cannot log in?

If you cannot log in make sure that the entered login (e-mail) or password are correct. Check also if the Caps Lock button (capital letters) or Ctrl+Shift button combination (switch of letters y and z) is switch off. If you are not sure if you remember your password - set a new one. If you still cannot log in after setting a new password, your browser may remember the previous password. Try to log in using another browser. If the problem concerns only one browser, all you have to do is clear the browser. Below you can find instruction on how to properly clear the browser:

In case of further difficulties with logging in, contact our Help line.

How to change password?

If you want to change your password log in to your account and open the Account information tab. Under the e-mail address, there is the Change password box. After you check it, boxes allowing for change will appear: Current Password, New Password and Confirm New Password. After entering data, confirm the password change by clicking the Save button.

How to correct data provided during registration?

To correct or update your data log in to your account, go to the Account Information tab, if the change concerns the first name or last name or Address information, if you want to correct the addresses saved on the account. After making changes, confirm them by choosing the Save button.

Please keep in mind that there is no possibility to change the address specified during registration.

Can I delete my data from the store’s database?

If you would like to request removal of all your data or data concerning a specific product, please visit our website: https://www.daneosobowe.assecods.pl. Customer's account can also be deleted by using the option ‘Remove the Account’ available at the Customer’s account.

What should I do if the store website is not displayed correctly?

If the store website is not displayed correctly, an error message occurs or there is other problem, try to use a different browser. If the problem concerns only one browser, it may be caused by cookie files (the so-called cookies) and temporary files. If that is the case, clear the browser in which the store website is not correctly displayed, and then restart the browser. If the problem persists, do the screenshots of all the operations you make and send them to us to the following address infolinia@certum.pl.

Below you can find instruction on how to properly clear the browser:

How to find a product?

To find a product choose the category you are interested in in the menu (tab PRODUCTS on the top of the page) or use the search engine.

How to buy?

  • find products you are interested in (you will find a detailed description, advantages, possible use and specification next to each one),
  • select appropriate parameters and add to the Cart (information about the cart state is always given in the header of the page),
  • when the order is completed, click the Place order button,
  • if you have an account on our website, but you have not logged in, you will be asked to do this - in section I am a registered customer with an account in the shop choose Log in and then enter your e-mail address and password specified during registration,
  • if you do not have an account in our store yet, you only have to choose the Continue option in the section I do not have an account in the shop. An e-mail address and password entered by you during filling data necessary for execution of the order will be used for automatic creation of the account after confirmation of the order,
  • fill in the form with Address information - here you will enter the invoice data as well as the address to which the products and an invoice are to be sent. Go to the next step by clicking the Continue button,
  • check if all information concerning the order are correct (the product, its amount and parameters, invoice data, shipping data of the product and invoice if different that the address specified on an invoice). Confirm that you have read the right to withdraw from the contract as well as the rules and confirm all these by clicking the Continue button. If something needs to be changed, click Back and make changes.
  • in the next step choose the preferred payment method and click the Buy and pay button,
  • depending on the selected method of payment you will be directed to the on-line payment page or to the summary page of the placed order,
  • a confirmation of placing the order will be sent to the e-mail to which the account was created. Detailed information concerning the order can be found also in your account in the My orders tab.
What are the available payment methods?
Payment methods in the territory of Poland:
  • eCard payment (card payment, electronic money transfer, PayPal) – by choosing the so-called on-line payment you can pay by credit card, via electronic money transfer or traditional bank transfer. Payment by card or by electronic transfer will result in “almost” immediate reception of your payment and you will be able to start the execution of the order right away. On-line payments at sklep.certum.pl are supported by a settlement agent supervised by the President of NBP - eCard S.A. company.
What should I do if I did not succeed with the on-line payment?

If you failed to make the on-line payment log in to your account and go to the My orders tab. Select correct order from the list and click Pay again.

Where can I find the bank account number to which I should make the payment?

The bank account number of the store will be sent to you in the e-mail confirming placement of the order. You can also find it in details of your order, for this purpose log in to your account and go to the My orders tab.

What are the shipment cost?

Electronic services (e.g. activation codes or on-line trainings) will be sent to your e-mail address or will be available on your account in the store, so their delivery is free of charge. Costs of shipment of the ordered products are dependent on their weight. For example, a weight of one set for electronic signature is 0.25 kg.

Country Shipping cost Country Shipping cost Country Shipping cost
Albania 35,00 € Georgia 35,00 € Norway 35,00 €
Algeria 38,00 € French Guiana 38,00 € Peru 38,00 €
Saudi Arabia 35,00 € Spain 35,00 € Portugal 35,00 €
Argentina 63,00 € Netherlands 35,00 € Russia 35,00 €
Australia 38,00 € Iran 65,00 € Romania 35,00 €
Austria 35,00 € Ireland 35,00 € SanMarino 35,00 €
Belgium 35,00 € Iceland 35,00 € Seychelles 38,00 €
Belarus 63,00 € Israel 35,00 € Slovakia 35,00 €
Bosnia and Herzegovina 35,00 € Japan 63,00 € Slovenia 35,00 €
Brazil 63,00 € Canada 35,00 € SriLanka 63,00 €
Bulgaria 35,00 € Qatar 35,00 € United States 35,00 €
China 35,00 € Libya 35,00 € Switzerland 35,00 €
Croatia 35,00 € Luxembourg 35,00 € Sweden 35,00 €
Cyprus 35,00 € Latvia 35,00 € Tunisia 38,00 €
Montenegro 35,00 € Macedonia 60,00 € Turkey 35,00 €
Czech Republic 35,00 € Malaysia 38,00 € Ukraine 35,00 €
Denmark 35,00 € Malta 35,00 € Uruguay 63,00 €
Egypt 63,00 € Morocco 38,00 € Vatican 35,00 €
Estonia 65,00 € Mexico 60,00 € Hungary 35,00 €
Finland 63,00 € Moldova 35,00 € United Kingdom 35,00 €
France 35,00 € Monaco 35,00 € Vietnam 63,00 €
Gibraltar 35,00 € Germany 35,00 € Italy 35,00 €
Greece 35,00 € Nigeria 63,00 € United Arab Emirates 35,00 €

How does the process of order execution look like?

Execution of the accepted order will start immediately after your payment is received. You can follow the progress of execution on your account in the My orders tab. The ordered goods will be delivered via a courier company to the address indicated in the order form and the electronic services (e.g. activation codes or on-line trainings) will be sent to your e-mail address or will be available in your account in the store.

What should I do if I have not received an e-mail message confirming my order?

If there is no message confirming placement of the order in your e-mail inbox check other folders (Spam, Trash, Archive, Deleted), maybe the Spam filter or the processing rule of the e-mail caused the placement of the message in other location. If you still cannot find the message, make sure that the e-mail address specified by you during the registration was correct and that you are checking the correct inbox. The correctly placed order is registered by our system and saved in your orders on your account. If after logging in to the store you do not see the correct order in the My orders tab, the process of placing the order has not been correctly finished and you have to place it again.

Will I receive a pro-forma invoice?

For each order with the selected option of traditional transfer or on-line payment a pro-forma invoice is issued. Pdf file with a pro-forma invoice is available in your orders on your account in the store. To download a pro-forma invoice log in to your account and go to the My orders tab.

When will I receive the VAT invoice?

VAT invoice will be issued upon payment for the order, when all goods ordered by you are completed and ready for shipment.

Will it speed up the execution of the order if I send you a transfer confirmation?

Sending a transfer confirmation will not speed up the execution of the order, because the condition for its execution is the reception of the bank transfer by our account.

What is the delivery time of the ordered goods?

The period of time after which you will receive the goods ordered by you consists of the time of execution of the order as well as the delivery time expected by the courier company. Maximum time of execution of the order is 7 working days from the date on which we receive your payment, and the delivery time declared by the courier company is 5 days from the date of dispatch.

Will I be informed about a delay or inability to complete my order?

If the need to extend the time of execution of your order occurs or we are not able to execute it, you will be informed by phone or by e-mail.

Can I introduce changes to my order?

If you want to introduce changes in the order, please contact our Help line.

Can I check my order history?

To check the history and details of your orders log in to your account and go to the My orders tab.

Can I cancel an order?

If you want to cancel the order, which has not been paid yet log in to your account and go to the My orders tab. Choose the correct order from the list, click Cancel button and then confirm cancellation by clicking Yes.

To cancel the order after making a payment, the Consumer is obligated to send a statement about withdrawal from the agreement concluded at a distance. HERE you can download a template of such a statement.

I paid too much. Will I receive a refund of the overpayment?

If you have paid too much, you will be informed about it via e-mail sent to the e-mail address used for registration in the store. You can use the overpayment for next purchase in our store or decide on making a refund.

If you choose the refund of the overpaid amount send the filled refund form in writing to the following address:

Zespół Reklamacji Asseco Data Systems SA
ul. Bajeczna 13
71-383 Szczecin

or to the following e-mail address: reklamacje@certum.pl

HERE you can download the overpayment refund form.

Can I return the ordered goods?

If you want to cancel the order, you can do it within 14 days from the date of reception of the goods. Details concerning the return of the goods can be found in the Rules of the Online Store.

I made a mistake entering invoice details, how can I correct it?
  • if data concerns the amount or the price - make a complaint,
  • if the incorrect details concern the purchaser, a document - a correcting note shall be issued and its scan sent to the following e-mail address reklamacje@certum.pl or the original to the address Asseco Data Systems S.A. ul. Bajeczna 13, 71-838 Szczecin,
  • a natural person conducting business activity with the use of a correcting note can correct the data on the VAT invoice - from a natural person to its sole proprietorship,
  • in order to include correct details in subsequent pro-forma and VAT invoice, update them on your account in the Address information tab.
  • a copy of the note confirmed by the accounting will be sent back by post or e-mail.
I made a mistake entering invoice details, how can I correct it?

Complaint can be submitted:

  • by e-mail to the following address: reklamacje@certum.pl.
  • by post to the following address Asseco Data Systems S.A. ul. Bajeczna 13, 71-838 Szczecin labeled "Complaints”.

Complaint must include the following:

  • name or first name and last name as well as the address of the Customer,
  • reason of complaint,
  • proven right to enforce claims in the declared amount in the form of the purchase invoice of the object of damage (concerns also the case of shipments of a special value),
  • confirmation of shipment dispatch (waybill),
  • claim in the form of an official letter, if the complaint is connected with return of the payment.
  • proof of payment of all fees and charges connected with the subject matter of the complaint,
  • list of attached documents; copies of complaint protocol, in case of complaint due to loss or damage of consignment.
  • signature/signature and stamp of the Customer.

Complaint will be considered within 14 days from the date of its acceptance by the Complaint Team. All complaints concerning the loss or damage of consignment found should be reported in writing within 7 working days from the date of reception of the shipment under the pain of losing the right to possible claims.

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