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Your account

How to create an account?

To register click Log in/Register in the website header. In section I don’t have an account select the Continue option and then fill in the form. Enter your e-mail address and create a strong password, which will include at least 8 characters: one capital letter, one lower case letter and a digit or a special sign. Read also the Rules of the Online Store, the acceptance of which is necessary for creation of the account and confirm that you are not a robot by selecting appropriate pictures for verification. Then click Continue button. An e-mail confirming the correct creation of the account will be sent to the e-mail address indicated in the form.

You can also create an account directly during shopping. After adding the products you are interested in to the Cart and choosing the Place order option you will be automatically directed to the login page. In the section I do not have an account choose Continue option. An e-mail address and password entered by you when filling the data necessary for execution of the order will be used for automatic creation of the account after confirmation of the order.

Do I have to register to buy?

Registration in the store allows you not only to check the history of orders or track their progress. The account is also necessary for activation of some services offered by Certum (among others, activation codes are located there), therefore it is required to register during purchases.

How to log in to the account in the store?

To log in to your account choose Log in/Register in the website header. In the section I am a registered customer with an account in the shop choose Log in, and then enter your e-mail address and password given during registration.

What should I do if I forgot my password?

In case you forgot the password to your account, set a new one. On login page choose the option Forgot your password?, and then enter your e-mail address used for creation of the account. An activating link allowing for change of the password will be sent to the indicated address. If there is no message with a link allowing for setting a new password in your e-mail box check other folders (Spam, Trash, Archive, Deleted), maybe the Spam filter or the processing rule of the e-mail caused the placement of the message in other location. If you still cannot find the message, make sure that the e-mail address specified by you during the registration was correct and whether you are checking the correct inbox. In case the message is not delivered, contact our Help line.

What should I do if I cannot log in?

If you cannot log in make sure that the entered login (e-mail) or password are correct. Check also if the Caps Lock button (capital letters) or Ctrl+Shift button combination (switch of letters y and z) is switch off. If you are not sure if you remember your password - set a new one. If you still cannot log in after setting a new password, your browser may remember the previous password. Try to log in using another browser. If the problem concerns only one browser, all you have to do is clear the browser. Below you can find instruction on how to properly clear the browser:

In case of further difficulties with logging in, contact our Help line.

How to change password?

If you want to change your password log in to your account and open the Account information tab. Under the e-mail address, there is the Change password box. After you check it, boxes allowing for change will appear: Current Password, New Password and Confirm New Password. After entering data, confirm the password change by clicking the Save button.

How to correct data provided during registration?

To correct or update your data log in to your account, go to the Account Information tab, if the change concerns the first name or last name or Address information, if you want to correct the addresses saved on the account. After making changes, confirm them by choosing the Save button.

Please keep in mind that there is no possibility to change the address specified during registration.

Can I delete my data from the store’s database?

If you would like to request removal of all your data or data concerning a specific product, please visit our website: https://www.daneosobowe.assecods.pl. Customer's account can also be deleted by using the option ‘Remove the Account’ available at the Customer’s account.

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