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Orders

Do I have to register to buy?

Registration in the store allows you not only to check the history of orders or track their progress. The account is also necessary for activation of some services offered by Certum (among others, activation codes are located there), therefore it is required to register during purchases.

What should I do if the store website is not displayed correctly?

If the store website is not displayed correctly, an error message occurs or there is other problem, try to use a different browser. If the problem concerns only one browser, it may be caused by cookie files (the so-called cookies) and temporary files. If that is the case, clear the browser in which the store website is not correctly displayed, and then restart the browser. If the problem persists, do the screenshots of all the operations you make and send them to us to the following address infolinia@certum.pl.

Below you can find instruction on how to properly clear the browser:

How to find a product?

To find a product choose the category you are interested in in the menu (tab PRODUCTS on the top of the page) or use the search engine.

How to buy?

  • find products you are interested in (you will find a detailed description, advantages, possible use and specification next to each one),
  • select appropriate parameters and add to the Cart (information about the cart state is always given in the header of the page),
  • when the order is completed, click the Place order button,
  • if you have an account on our website, but you have not logged in, you will be asked to do this - in section I am a registered customer with an account in the shop choose Log in and then enter your e-mail address and password specified during registration,
  • if you do not have an account in our store yet, you only have to choose the Continue option in the section I do not have an account in the shop. An e-mail address and password entered by you during filling data necessary for execution of the order will be used for automatic creation of the account after confirmation of the order,
  • fill in the form with Address information - here you will enter the invoice data as well as the address to which the products and an invoice are to be sent. Go to the next step by clicking the Continue button,
  • check if all information concerning the order are correct (the product, its amount and parameters, invoice data, shipping data of the product and invoice if different that the address specified on an invoice). Confirm that you have read the right to withdraw from the contract as well as the rules and confirm all these by clicking the Continue button. If something needs to be changed, click Back and make changes.
  • in the next step choose the preferred payment method and click the Buy and pay button,
  • depending on the selected method of payment you will be directed to the on-line payment page or to the summary page of the placed order,
  • a confirmation of placing the order will be sent to the e-mail to which the account was created. Detailed information concerning the order can be found also in your account in the My orders tab.
How does the process of order execution look like?

Execution of the accepted order will start immediately after your payment is received. You can follow the progress of execution on your account in the My orders tab. The ordered goods will be delivered via a courier company to the address indicated in the order form and the electronic services (e.g. activation codes or on-line trainings) will be sent to your e-mail address or will be available in your account in the store.

What should I do if I have not received an e-mail message confirming my order?

If there is no message confirming placement of the order in your e-mail inbox check other folders (Spam, Trash, Archive, Deleted), maybe the Spam filter or the processing rule of the e-mail caused the placement of the message in other location. If you still cannot find the message, make sure that the e-mail address specified by you during the registration was correct and that you are checking the correct inbox. The correctly placed order is registered by our system and saved in your orders on your account. If after logging in to the store you do not see the correct order in the My orders tab, the process of placing the order has not been correctly finished and you have to place it again.

Will I receive a pro-forma invoice?

For each order with the selected option of traditional transfer or on-line payment a pro-forma invoice is issued. Pdf file with a pro-forma invoice is available in your orders on your account in the store. To download a pro-forma invoice log in to your account and go to the My orders tab.

When will I receive the VAT invoice?

VAT invoice will be issued upon payment for the order, when all goods ordered by you are completed and ready for shipment.

Will it speed up the execution of the order if I send you a bank transfer confirmation?

Sending a transfer confirmation will not speed up the execution of the order, because the condition for its execution is the reception of the bank transfer by our account.

Will I be informed about a delay or inability to complete my order?

If the need to extend the time of execution of your order occurs or we are not able to execute it, you will be informed by phone or by e-mail.

Can I introduce changes to my order?

If you want to introduce changes in the order, please contact our Help line.

Can I check my order history?

To check the history and details of your orders log in to your account and go to the My orders tab.

Can I cancel an order?

If you want to cancel the order, which has not been paid yet log in to your account and go to the My orders tab. Choose the correct order from the list, click Cancel button and then confirm cancellation by clicking Yes.

To cancel the order after making a payment, the Consumer is obligated to send a statement about withdrawal from the agreement concluded at a distance. HERE you can download a template of such a statement.

I paid too much. Will I receive a refund of the overpayment?

If you have paid too much, you will be informed about it via e-mail sent to the e-mail address used for registration in the store. You can use the overpayment for next purchase in our store or decide on making a refund.

If you choose the refund of the overpaid amount send the filled refund form in writing to the following address:

Zespół Reklamacji Asseco Data Systems SA
ul. Bajeczna 13
71-383 Szczecin

or to the following e-mail address: reklamacje@certum.pl

HERE you can download the overpayment refund form.

I made a mistake entering invoice details, how can I correct it?
  • if data concerns the amount or the price - make a complaint,
  • if the incorrect details concern the purchaser, a document - a correcting note shall be issued and its scan sent to the following e-mail address reklamacje@certum.pl or the original to the address Asseco Data Systems S.A. ul. Bajeczna 13, 71-838 Szczecin,
  • a natural person conducting business activity with the use of a correcting note can correct the data on the VAT invoice - from a natural person to its sole proprietorship,
  • in order to include correct details in subsequent pro-forma and VAT invoice, update them on your account in the Address information tab.
  • a copy of the note confirmed by the accounting will be sent back by post or e-mail.

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