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Complaints

I made a mistake entering invoice details, how can I correct it?
  • if data concerns the amount or the price - file a complaint,
  • if the incorrect details concern the purchaser, a document - a correcting note shall be issued and its scan sent to the following e-mail address reklamacje@certum.pl or the original to the address Asseco Data Systems S.A. ul. Bajeczna 13, 71-838 Szczecin,
  • a natural person conducting business activity with the use of a correcting note can correct the data on the VAT invoice - from a natural person to its sole proprietorship,
  • in order to include correct details in subsequent pro-forma and VAT invoice, update them on your account in the Address information tab.
  • a copy of the note confirmed by the accounting will be sent back by post or e-mail.
How can I file a complaint?

Complaints can be submitted:

  • by e-mail to the following address: reklamacje@certum.pl.
  • by post to the following address Asseco Data Systems S.A. ul. Bajeczna 13, 71-838 Szczecin labeled "Complaints”.

Complaint must include the following:

  • name or first name and last name as well as the address of the Customer,
  • reason of complaint,
  • proven right to enforce claims in the declared amount in the form of the purchase invoice of the object of damage (concerns also the case of shipments of a special value),
  • confirmation of shipment dispatch (waybill),
  • claim in the form of an official letter, if the complaint is connected with return of the payment.
  • proof of payment of all fees and charges connected with the subject matter of the complaint,
  • list of attached documents; copies of complaint protocol, in case of complaint due to loss or damage of consignment.
  • signature/signature and stamp of the Customer.

Complaint will be considered within 14 days from the date of its acceptance by the Complaint Team. All complaints concerning the loss or damage of consignment found should be reported in writing within 7 working days from the date of reception of the shipment under the pain of losing the right to possible claims.

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